Hotel Apprenticeship Diploma Programme -
WSQ Diploma in Hotel and Accommodation Services

The programme is conducted over 3 trimesters of 6 months each (total 18 months).

For the first 3 months, trainees will attend full-time 5-day per week institutional training on campus.

From 4^th month onwards, trainees will attend 3-day institutional training per week (combination of in-person and online learning) and serve 3-day apprenticeship with a hotel.

1. Food and Beverage Safety Standards I
   • Food Safety and Hygiene L1
2. Front Office Operations
   • Front Office Operations Management L2
3. Report Writing
   • Report Writing L1
4. People Relationship Management
   • People and Relationship Management L1
5. Room Housekeeping Operations
   • Room Housekeeping Operations Management L1
6. Hotel Butler Service
   • Butler Service Delivery L2
7. Events Planning
   • Events Planning and Management L2
8. Upselling in Hospitality
   • Sales Delivery L2
9. Room Reservation Operations
   • Room Reservation Operations Management L2
10. Restaurant Service Skills
    • Food and Beverage Service L2
11. Managing Guest Experiences
    • Service Excellence L2
12. Digital Marketing Strategies in Hospitality
    • Digital Marketing L3
13. Interactive Business Presentation Strategies
    • Business Presentation L3
14. Sustainability in Hospitality
    • Environmental Sustainability Management L3
15. Room Revenue Management
    • Room Revenue Management L3
16. Cost Control in Food and Beverage
    • Cost Control and Management L3
17. Room Housekeeping Management
    • Room Housekeeping Operations Management L4
18. Front Office Management
    • Front Office Operations Management L4
19. Technology Adoption in Hotels
    • Technology Adoption and Innovation L4
20. People Development
    • People Development L4
21. Market Research in Hospitality
    • Market Research L3
22. Budgeting in Hospitality
    • Budgeting L4
23. Food and Beverage Concepts and Set-Ups
    • Business Change Assessment L4

Information:

• Course fee payable include essential training items.
• Singaporeans and Singapore PRs will be eligible for up to 70% SSG Baseline Course Fee Grant. With effect from 1 October 2021, this training support will be extended to Long Term Visit Pass Plus (LTVP+) Holders. The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens (SCs) with (i) at least one SC child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the SC sponsor is able to support the family. LTVP+ holders will be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card.Funding is subjected to SSG’s prevailing corporate policies and final approval.
  
  
• The SkillsFuture Mid-Career Enhanced Subsidy (MES) is applicable for Singaporeans aged 40 years old and above for up to 90% of course fees. For more information, visit the SkillsFuture website https://www.skillsfuture.gov.sg/enhancedsubsidy.
• Singaporeans may utilize available funds within their Post-Secondary Education Account (PSEA) to offset total net course fee payable.
• All Singaporeans aged 25 and above can use their SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website skillsfuture.sg/credit to choose from the courses available on the SkillsFuture Credit course directory.
• NTUC members enjoy 50% unfunded course fee support for up to $250 each year when they sign up for courses supported under UTAP (Union Training Assistance Programme). NTUC members from 40 years and above enjoy up to $500 per year. For more information and terms and conditions, please refer to https://e2i.com.sg/individuals/ntuc-education-and-training-fund/.